Retail Matters Logo

Retail & Training Consultants for Heritage Sites, Museums & All Visitor Attractions


What do we offer?

Additional sources of income are now regarded as essential for the long term survival of most types of visitor attractions. Retailing is often seen as an easy way of generating some of this additional funding but setting up and running a successful shop requires very different skills from those needed to manage the day-to-day operation of a museum, a cathedral or a country estate. This is where we can help.

We are practical people with 'hands on' experience. We provide workable solutions to your problems and, as no two situations are the same, our solutions are tailor-made to your own particular circumstances.

Essentially, we offer the expertise to help you to manage your trading activities professionally and profitably. If, however, you would prefer to receive a guaranteed income from your retailing and would like to concentrate your time and resources elsewhere in your business, we are very happy to talk to you about the benefits of Contract Retailing.
Back to top

How do we work?

Unless we are asked to do a very specific task, such as recruiting your staff, developing a new product range or designing a new shop, we normally start by carrying out a detailed analysis of your existing retail business and/or your plans for the future. Once we have completed our study, we make recommendations on where and how improvements can be made. The degree to which we then become involved in your business is entirely at your discretion. With most of our clients we work with their staff to implement our recommendations and monitor the resulting improvements in performance.

The areas in which our advice is most often sought are:-

Back to top

The Team

At Retail Matters, our team of experienced associates provide immediate access to highly skilled and experienced professionals who offer commercially driven, quality solutions to our clients. We get things done and deliver tangible results.

Christine Prescott, Chief Executive Officer
Christine started her retail career on the High Street with Marks & Spencer but has spent the past 30 years in the Heritage and Tourism sector - the first 15 years as Head of Retail for the National Trust and, until recently, as CEO of The Royal Gardens at Highgrove. Christine has a vast knowledge and experience of visitor attraction retailing.

John Prescott, Founder & Senior Partner
John has a wealth of retail experience and knowledge. He started his working life in Chartered Accountancy but then moved into retailing where he held senior management positions with major High Street companies. He has worked exclusively in the heritage sector since 1979, forming Retail Matters in 1991.

Carol Tennant, Brand & Communication
Carol is a branding, communications and marketing specialist with over 20 years’ experience and has worked with start-ups right through to nationally recognised brands. Her expertise in developing and implementing strategies and creative solutions delivers tangible results for clients.

Helen Moloney, Digital Strategist
Helen has extensive industry experience complemented with expertise in the design and delivery of innovative digital solutions. Her focus is to implement strategies to enable clients to be visible and to reach and engage with their target audiences.
Back to top